Maintenance & Troubleshooting 7 - 7
Bluetooth Connection
Camera application
does not launch.
DataWedge
application running.
Stop DataWedge application. Tap Start > Settings > System >
Task Manager. Select DataWedge application and tap End
Task.
The MC55 does not
decode with reading
bar code.
Scanning application
is not loaded.
Load a scanning application on the MC55. See the system
administrator.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance between
exit window and bar
code is incorrect.
Place the MC55 within proper scanning range.
MC55 is not
programmed for the
bar code.
Program the MC55 to accept the type of bar code being scanned.
Refer to the EMDK or Control Panel application.
MC55 is not
programmed to
generate a beep.
If the MC55 does not beep on a good decode, set the application
to generate a beep on good decode.
Battery is low. If the scanner stops emitting a laser beam upon a trigger press,
check the battery level. When the battery is low, the scanner
shuts off before the MC55 low battery condition notification.
Note: If the scanner is still not reading symbols, contact the
distributor or Zebra.
Cannot connect to
service provider.
SIM not installed
properly.
Re-install SIM card.
Table 7-1
Troubleshooting the MC55 (Continued)
Problem Cause Solution
Table 7-2
Troubleshooting Bluetooth Connection
Problem Cause Solution
MC55 cannot find
any Bluetooth
devices nearby.
Too far from other
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range
of 10 meters.
The Bluetooth device(s)
nearby are not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s)
are not in discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If needed,
refer to the device’s user documentation for help.
There is a delay in
the Bluetooth stack
re-initializing during
a resume from
suspend.
This is normal behavior. No solution required.
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