Troubleshooting
101
Alert: PRINTHEAD SHUTDOWN
The printhead is below operating temperature for proper printing.
Possible Cause - 1
Printhead has had a critical temperature or power failure
Resolution Turn the printer off by holding the power using the POWER button down for 5 seconds. Wait
for thee printer to shutdown completely. Turn the printer on.
Resolution Contact your Zebra partner or Zebra Tech Support for assistance.
Alert: PRINTHEAD UNDER TEMP
The printhead is below operating temperature for proper printing.
Possible Cause - 1
The ambient temperature at the printers location is below the specified operating range.
Resolution Turn the printer off. Move the printer location and wait for it to warm naturally. Moisture may
condense in and on the printer if the temperature changes too quickly.
Possible Cause - 2
The printhead thermistor has failed.
Resolution Turn the printer off by holding the power using the POWER button down for 5 seconds. Wait
for thee printer to shutdown completely. Turn the printer on.
Resolution Contact your Zebra partner or Zebra Tech Support for assistance.
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