Troubleshooting
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3 — If the printer does not recover from this error, contact your Zebra partner or Zebra Tech Support for
assistance.
Issue: Non-continuous labels act as Continuous labels.
A non-continuous label format with matching media loaded in the printer, was sent to the printer but prints
like it is continuous media.
Possible Cause - 1
The printer was not calibrated for the media being used.
Possible Cause - 2
The printer is configured for continuous media.
Resolution
Set the printer for the correct media type (gap/notch, continuous, or mark) and calibrate the printer using
Run a SmartCal Media Calibration.
Issue: Printer Locks-Up
All indicator lights are on and the printer locks up or the printer locks up while restarting.
Possible Cause - 1
The printer memory has been corrupted by an unknown event.
Resolution - 1
1 — Reset the printer to factory defaults. See FEED Button Modes - Power ON - Reset Factory Defaults or
use the Zebra Setup Utility and Open Printer Tools > Action > Load printer defaults.
2 — Reload printer firmware. See Updating Printer Firmware.
3 — If the printer does not recover from this error, contact your Zebra partner or Zebra Tech Support for
assistance.
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