Troubleshooting
103
Issue: No Print on the Label
The printed image does not look right.
Possible Cause - 1
The media may not be direct thermal media (and is media made for thermal transfer printers).
Resolution See the test procedure, Determining Thermal Media Types.
Possible Cause - 2
Media has been loaded incorrectly.
Resolution The media printable surface must face up towards the printhead. See Getting Ready to Print
followed by Loading Roll Media.
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