Troubleshooting
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Possible Cause - 2
Open the printer: If there is a missing label on the roll between two labels at the end of a roll of labels, then
this is the method used by the label roll manufacture to identify the end of the roll. See Detecting a Media
Out Condition.
Resolution Replace the empty media roll and continue printing. Do not power the print off or you will
loose your print job. See Detecting a Media Out Condition.
Possible Cause - 3
Misaligned movable media sensor.
Resolution Check the position of the movable media sensor. See Using the Movable Sensor.
The printer may need to be calibrated for the media after the adjusting the sensor location. See Run a
SmartCal Media Calibration.
Possible Cause - 4
The printer is set for noncontinuous (labels or black mark) media, but continuous media is loaded.
Resolution Check the position of the media sensor is in the center default location. See Using the
Movable Sensor.
The printer may need to be recalibrated for the media after the adjusting the sensor location. See Run a
SmartCal Media Calibration.
Possible Cause - 5
The media sensor is dirty.
Resolution Clean the Upper Web (Gap) Sensor Array and the lower Movable Media sensors. See Sensor
Cleaning.
Reload your media, adjust the Movable Media sensor’s position for your media, and recalibrate the printer
for the media. See Loading Roll Media and Run a SmartCal Media Calibration.
Possible Cause - 6
The media sensing is not working. Possible data corruption of memory or faulty components.
Resolution Reload the printer’s firmware. See Updating Printer Firmware.
Resolution Contact your Zebra partner or Zebra Tech Support for assistance.
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