ZyXEL Communications ATP800 - Resetting the Zyxel Device; Getting more Troubleshooting Help

Chapter 43 Troubleshooting
ZyWALL ATP Series User’s Guide
814
My earlier packet capture files are missing.
New capture files overwrite existing files of the same name. Change the File Suffix field’s setting to avoid
this.
43.1 Resetting the Zyxel Device
If you cannot access the Zyxel Device by any method, try restarting it by turning the power off and then
on again. If you still cannot access the Zyxel Device by any method or you forget the administrator
password(s), you can reset the Zyxel Device to its factory-default settings. Any configuration files or shell
scripts that you saved on the Zyxel Device should still be available afterwards.
Use the following procedure to reset the Zyxel Device to its factory-default settings. This overwrites the
settings in the startup-config.conf file with the settings in the system-default.conf file.
Note: This procedure removes the current configuration.
1 Make sure the SYS LED is on and not blinking.
2 Press the RESET button and hold it until the SYS LED begins to blink. (This usually takes about five seconds.)
3 Release the RESET button, and wait for the Zyxel Device to restart.
You should be able to access the Zyxel Device using the default settings.
43.2 Getting More Troubleshooting Help
Search for support information for your model at www.zyxel.com for more troubleshooting suggestions.