Chapter 21 Troubleshooting
NWA3000-N Series User’s Guide
249
Wireless clients are not being load balanced among my APs.
• Make sure that all the APs used by the wireless clients in question share the same SSID, security,
and radio settings.
• Make sure that all the APs are in the same broadcast domain.
• Make sure that the wireless clients are in range of the other APs; if they are only in range of a
single AP, then load balancing may not be as effective.
In the Monitor > W ireless > AP I nform ation > Radio List page, there is no load
balancing indicator associated with any APs assigned to the load balancing task.
• Check to be sure that the AP profile which contains the load balancing settings is correctly
assigned to the APs in question.
• The load balancing task may have been terminated because further load balancing on the APs in
question is no longer required.
21.6 Resetting the device
If you cannot access the device by any method, try restarting it by turning the power off and then
on again. If you still cannot access the device by any method or you forget the administrator
password(s), you can reset the device to its factory-default settings. Any configuration files or shell
scripts that you saved on the device should still be available afterwards.
Use the following procedure to reset the device to its factory-default settings. This overwrites the
settings in the startup-config.conf file with the settings in the system-default.conf file.
Note: This procedure removes the current configuration.
1 Make sure the PW R\ SYS LED is on and not blinking.
2 Press the RESET button and hold it until the PW R\ SYS LED begins to blink. (This usually takes
about five seconds.)
3 Release the RESET button, and wait for the device to restart.
You should be able to access the device using the default settings.
21.7 Getting More Troubleshooting Help
Search for support information for your model at www.zyxel.com for more troubleshooting
suggestions.
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