Chapter 15 Troubleshooting
WAH7608 User’s Guide
122
One of my clients cannot access the Internet anymore. They had access to the Internet (with the
WAH7608), but the Internet connection is not available anymore.
1 Make sure your client is not blocked. You can check this on LTE Ally, by tapping on the Phone icon in the
Home screen. If the device is grayed out, it is blocked, tap on it to unblock it.
2 Make sure your SIM card’s mobile data is enabled. Check this on LTE Ally by tapping on the Settings icon
in the Home screen. If the WAH7608 Mobile Data button is gray it’s disabled, tap on it to enable your
mobile data.
3 If you have set a data limit, make sure you have not reached it yet. You can check your Data Left in the
Home screen on LTE Ally.
4 Reboot the WAH7608.
The Internet connection is slow or intermittent.
1 There might be a lot of traffic on the network. If the WAH7608 is sending or receiving a lot of information,
try closing some programs that use the Internet, especially peer-to-peer applications.
2 Check the signal strength on LTE Ally’s Home screen or on the WAH7608 OLED screen. If the signal
strength is low, try moving the WAH7608 closer to the ISP’s base station if possible, or try pointing it
directly to the ISP’s base station. Look around to see if there are any devices that might be interfering
with the wireless network (for example, microwaves, other wireless networks, and so on).
3 Reboot the WAH7608.
4 If the problem continues, contact the network administrator or vendor.
15.5 WiFi Connections
I cannot access the WAH7608.
1 Make sure the WiFi LAN is enabled on the WAH7608. You can enable or disable the WAH7608’s WiFi
network by pushing on the WPS on the WAH7608. See Section 1.7 on page 12.
2 Make sure the WiFi adapter (installed on your computer) is IEEE 802.11 compatible and supports the
same WiFi standard as the WAH7608’s active radio.
3 Make sure your device (with a WiFi adapter installed) is within the transmission range of the WAH7608.
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