Configuration & User Manual: 2N IP Intercoms and CCURE 9000
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Part 11 Troubleshooting the 2N Integration
This chapter explains how to troubleshoot any issues with the 2N Intercoms Integration.
• Ensure the intercoms are online and accessible on the network.
• Ensure all prerequisites have been carried out. See 2N Intercoms System
Configuration section.
• Check the intercom connection parameters are correct in 2N Intercom object in
C•CURE.
• Check Windows Event Viewer for 2N Intercoms Integration errors on the C•CURE
server
• To change Event Viewer Logging level for the driver service:
• Edit the driver service config file (C:\Program Files
(x86)\Tyco\CrossFire\ServerComponents\NN.NextGenConnectedProgram.Server.e
xe.config)
• Set the EventViewerLogLevel parameter and restart the driver service.
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