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The "ASSIST call" function is not
the emergency call, also known as
"eCall", which is required by law in
the countries of the European Union
(EU eCall) based on the emergency
number 112 and described in the "SOS
Call" chapter in the "In an emergency"
section.
Privacy: for the ASSIST call service,
the location (GPS) of the car cannot be
deactivated because it is indispensable
for the provision of the service itself.
The localisation for this service cannot
be deactivated even with "Privacy
Mode" activated ("Geolocation
OFF"). Furthermore, deactivating the
positioning of the car by means of the
"Settings" menu of the Uconnect™
system will make other services
(other than the one described here)
unavailable (for more details see
"Settings" chapter of the Uconnect™
system).
FCA Italy S.p.A. processes personal
data ("Data") – as the Data Controller
- in accordance with the provisions of
Italian Legislative Decree 196/2003 as
amended by Italian Legislative Decree
101/2018, Regulation (EU) 2016/679
and any other personal data protection
regulations in force. In this regard,
refer to the Privacy Policy on the Patto
Chiaro Vendita.
WARNING The icon at the top of
the Uconnect™ display indicates
that the geo-location function is
active (ON). When geolocation is on,
the car position is tracked to enable
the functions that require it. When
geolocation is off, the car position
is only tracked by the navigation,
safety, insurance and driver assistance
systems (where provided). This
function can be deactivated using the
Uconnect™ system (see "Settings" in
the"Vehicle mode" paragraph in the
"Multimedia" section).
Pressing the ASSIST button (where
provided) located on the front ceiling
light (B) fig. 184 and/or on the display
fig. 185 of the Uconnect™ system
(where provided) to call to one or more
of the following services:
Roadside assistance: if case of
need, a connection will be established
with the roadside assistance authority
which will receive the car type and its
position directly. Additional roadside
assistance charges may apply.
Customer care (where provided):
Customer service to support all car
problems.
The LED on the ASSIST button located
on the ceiling light will turn green once
connected to an ASSIST operator and
will turn off when the connection is
ended.
NOTE If the ASSIST call button is
pressed by mistake, the call can be
ended by pressing the same button
again or by pressing the cancel button
on the Uconnect™ system display.
Once the connection has been
established, the following data will
be automatically transmitted, as
authorised by the customer:
indication that the occupant has
made an ASSIST call;
the brand of the car;
the most recent known GPS
coordinates of the car;
the type of error that occurred in the
car that automatically sent the ASSIST
request (in the case of an automatic
call - where provided).
The call will be made through the car
sound system to provide any additional
information about the assistance
request.
If the system is unable to establish the
voice call, or the line disconnects due
to insufficient coverage, the ASSIST
service will try to call the Operations
Centre again for certain number of
times.
WARNING If you have not subscribed
to the related services or the My
Assistant package has expired or is
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