IN AN EMERGENCY
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LED signalling / colours
Green light
In flashing mode: this indicates that
the emergency call has been activated,
whether it was made manually or
automatically.
In fixed mode: this indicates that
contact has been established with
the Emergency Operations Centre
operator.
Off: this indicates that the
emergency call has ended.
Red light
This indicates a fault in the EU eCall
system with the impossibility to make
an emergency call or with the possibility
to do so with limitations. Go to a
dealership as soon as possible when
this light is red.
Uconnect Box SYSTEM
BATTERY
The Uconnect Box system is provided
with an independent battery that allows
the operation of some connected
services even if the 12V battery of the
car is disconnected.
The system will warn the user of
the need to replace this battery by
displaying a dedicated message on the
display of the Uconnect™ system
(where provided) and by means of
a notification via mobile app (where
provided).
Go to a dealership as soon as possible.
NOTE Failure to replace the battery
and, consequently, failure to observe
the warnings provided by the system
could affect or entirely prevent service
operation.
NOTE Regardless of state of charge,
the battery must be replaced every 5
years by a Dealership.
EU eCall SYSTEM
FAULTS
If the EU eCall system detects a
malfunction, this is indicated by the red
light on the ceiling light and a dedicated
icon on the instrument panel display.
Through this icon, the system will
recommend having the battery
checked if it has a low level of charge
or a malfunction, and will provide
information about the current system
update and call status (in progress,
failed, etc.).
If a fault is present, contact a
Dealership as soon as possible.
Privacy - Information on
personal data ("Data")
processing
The geolocation (GPS) function of the
car is always active and can never be
deactivated for the EU eCall service,
even when the "Privacy Mode" system
is activated ("Geolocation OFF").
Data processing is carried out in
accordance with current European
legislation (EU Regulation 2016/679
also known as "GDPR").
When the call is connected, the
following data will be automatically
transmitted to the Operations Centre:
Identification of the data packet sent.
(The operator may request an updated
data package during the call)
car Identification Number
Type of traction (electric, petrol,
Diesel, LPG, etc.)
Date, time and minute when the call
was made
Call type: Manual (via SOS button) or
Automatic (following a collision)
Vehicle type (car or van)
Type of traction (electric, petrol,
Diesel, LPG, etc.)
Reliability of the sent position
(depending on the condition of the GPS
signal at the time of the call)
Location relative to the time of the
call. If the call is made from a location
where the GPS position is available, the
position of the car will be sent at the
start of the call; if the GPS signal is not
available, e.g. inside a tunnel, the last
available position will be sent
Two positions before the main
position sent and the direction of travel
of the car.
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