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Osmo1™ Single-Sample Micro-Osmometer Service Guide
Contacting Advanced Instruments
General inquiries
• US or Canada
• Toll free phone: 800-225-4034 from 8:00 AM – 4:30 PM Eastern time
• Fax: 781-320-8181
• Outside the US or Canada:
• Phone: +1 781-320-9000
• Fax: +1 781-320-8181
• Email: info@aicompanies.com
• Web: aicompanies.com
Customer Service/Orders
To order supplies for the Osmo1, contact the Customer Service department.
• US or Canada
• Toll free phone: 800-225-4034 from 8:00 AM – 4:30 PM Eastern time
• Fax: 781-320-3669
• Outside the US or Canada:
• Phone: +1 781-320-9000
• Fax: +1 781-320-3669
• Email: orders@aicompanies.com
Hot-Line™ Technical Service
For any questions or problems related to operation or service, contact the Hot-Line Technical Service department.
• US or Canada
• Toll free phone: 800-225-4034 from 8:00 AM – 4:30 PM Eastern time;
after normal business hours, follow prompts
• Fax: 781-320-0811
• Outside the US or Canada:
• Phone: +1 781-320-9000
• Fax: +1 781-320-0811
• Email: techsupport@aicompanies.com
NOTE: When contacting Advanced Instruments for technical support, please be ready to provide the service technician with
the model and the serial number of the instrument, as well as a general description of the problem. It may be
necessary to perform diagnostic checks during the service call, so please contact us from a telephone that allows you
immediate access to the instrument. A service technician may verbally assist you with making minor repairs, may
provide you with information regarding recommended parts or part numbers, and/or may issue you a Return
Merchandise Authorization (RMA) to ship the instrument to us for factory repairs. The RMA procedure is as follows:
1. Contact Advanced Instruments to obtain an RMA.
2. Pack and ship the instrument in its original carton. Do not include instrument supply items.
3. Pre-pay shipment to the factory. Advanced Instruments cannot accept collect shipments.
4. Insure the shipment or accept the risk of potential damage.
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