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Chapter 6 Service and Repair
Types of Service Available
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6
Types of Service Available
If your instrument fails during the warranty period, Agilent
Technologies will repair or replace it under the terms of your warranty.
After your warranty expires, Agilent offers repair services at competitive
prices.
Extended Service Contracts
Many Agilent products are available with optional service contracts that
extend the covered period after the standard warranty expires. If you
have such a service contract and your instrument fails during the
covered period, Agilent Technologies will repair or replace it in
accordance with the contract.
Obtaining Repair Service (Worldwide)
To obtain service for your instrument (in–warranty, under service
contract, or post–warranty), contact your nearest Agilent Technologies
Service Center. They will arrange to have your unit repaired or replaced,
and can provide warranty or repair–cost information where applicable.
To obtain warranty, service, or technical support information you can
contact Agilent Technologies at one of the following telephone numbers:
In the United States: (800) 829–4444
In Europe: 31 20 547 2111
In Japan: 0120–421–345
Or use our Web link for information on contacting Agilent worldwide:
www.agilent.com/find/assist
Or contact your Agilent Technologies Representative.
Before shipping your instrument, ask the Agilent Technologies Service
Center to provide shipping instructions, including what components to
ship. Agilent recommends that you retain the original shipping carton
for use in such shipments.
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