7–2
Replaceable Parts
This chapter of the Agilent Technologies Infiniium Oscilloscope Service Guide
includes information for ordering parts. Service support for this instrument is
replacement of parts to the assembly level. The replaceable parts include assemblies
and chassis parts.
Ordering Replaceable Parts
Listed Parts
To o rde r a pa r t in th e p a r ts l ist , qu ote t he A g il e n t T ec h n olo g ies par t num b e r, i nd icat e th e q u ant i t y
desired, and address the order to the nearest Agilent Technologies Sales Office.
Unlisted Parts
To order a part not listed in the parts list, include the instrument part number, instrument serial
number, a description of the part (including its function), and the number of parts required.
Address the order to the nearest Agilent Technologies Sales Office.
Direct Mail Order System
Withi n the USA, A gilent T echno logie s can su pp ly p arts throu gh a d irect mail o rder sy stem. There
are several advantages to this system:
• Direct ordering and shipping from the Agilent Technologies parts center in California, USA.
• No maximum or minimum on any mail order. (There is a minimum amount for parts ordered
through a local Agilent Technologies Sales Office when the orders require billing and
invoicing.)
• Prepaid transportation. (There is a small handling charge for each order.)
• No invoices.
In order for Agilent Technologies to provide these advantages, please send a check or money
order with each order.
Mail order forms and specific ordering information are available through your local Agilent
Technologies Sales Office. Addresses and telephone numbers are located in a separate document
shipped with the manuals.
Exchange Assemblies
Some parts used in this instrument have been set up for an exchange program. This program
allows the customer to exchange a faulty assembly with one that has been repaired, calibrated,
and performance-verified by the factory. The cost is significantly less than that of a new part.
The exchange parts have a part number in the form XX22X-69522.
After receiving the repaired exchange part from Agilent Technologies, a United States customer
has 30 days to return the faulty assembly. For orders not originating in the United States, contact
the local Agilent Technologies service organization. If the faulty assembly is not returned within
the warranty time limit, the customer will be charged an additional amount. The additional
amount will be the difference in price between a new assembly and that of an exchange assembly.
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