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Alcatel-Lucent OmniTouch Contact Center - Page 43

Alcatel-Lucent OmniTouch Contact Center
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___change-end___
Procedure: Press the "Superv" softkey.
Results: Once the "Supervisor" procedure has been accepted, the display screens depend on
the different supervisor's states:
- If no supervisor is present, the following screen is displayed:
___change-begin___
___change-end___
- If the supervisor is busy, the following screen is displayed:
___change-begin___
___change-end___
You return to ordinary call mode after a time-out.
- If the supervisor is in idle state, he is warned of the call and the following screen is
displayed:
___change-begin___
___change-end___
- When the supervisor off-hooks, the following screen is displayed:
___change-begin___
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   !" #$        
5-5

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