4.18 My IC Plugin for Outlook®
4.18.1 Detailed description
4.18.1.1 Introduction
My IC Plugin for Outlook
®
is an Outlook Add-In user application which runs on the user's Windows
based PC and integrates Microsoft Outlook, Windows Live Messenger (MSN), Yahoo!, Facebook and
Skype with OXO Connect Call Management and Control. It enables the user to optimize
communications by providing consolidated presence information and by presenting a variety of
communication options such as voice, E-mail, SMS and Instant Messaging (IM).
My IC Plugin for Outlook
®
offers direct one-touch interaction between a user’s telephony, E-mail,
calendar and IM, bringing together the most popular forms of communications. My IC Plugin for
Outlook
®
improves user productivity and simplifies communications.
This document details the prerequisites and installation process of the My IC Plugin for Outlook
®
application.
4.18.1.2 Network Topologies
My IC Plugin for Outlook
®
uses the Microsoft TAPI interface to connect to the OXO Connect PCX
through which the basic telephony services are supported. My IC Plugin for Outlook
®
can operate in 2
different network modes:
• TAPI 2.0 Client
• TAPI 2.1 Server
The mode selection is made during the installation of My IC Plugin for Outlook
®
software on the end
user’s PC.
1. TAPI 2.0: Client mode
If there are 25 or fewer computers that will be accessing the OXO Connect, then My IC Plugin for
Outlook
®
can be installed on each end user PC to connect directly to the OXO Connect. In this
topology the OXO Connect TSP software (see note below) is automatically installed on the end
user’s PC during the installation of the My IC Plugin for Outlook
®
software.
Note:
ALE International has developed a TAPI Service Provider (TSP) to interconnect OXO Connect to TAPI
applications like My IC Plugin for Outlook
®
. This TSP is a driver which translate Microsoft world (TAPI protocol)
to OXO Connect world (CSTA protocol) and conversely for call control.
2. TAPI 2.1: Server mode
For deployments exceeding 25 users, a TAPI server is required. This functionality is available in
Windows Server operating systems. In this topology the OXO Connect TSP software is installed on
a separate Windows Server computerthat is configured to connect to the OXO Connect switch. This
computeris referred to as the TAPI Server. All end user computers with My IC Plugin for Outlook
®
will then connect to the TAPI Server which acts as a signalling relay for call control, instead of
connecting directly to the OXO Connect PBX. Configuring a TAPI server is beyond the scope of this
document.
Once lines have been allocated to users on the TAPI Server, end users can install My IC Plugin for
Outlook
®
on their PC and select "Connect using a remote TAPI server" when prompted during the
installation. More installation details are described in Installation on page 148. Connecting with a
remote TAPI server will require that My IC Plugin for Outlook
®
software key is in the OXO Connect
as well as the TAPI 2.1 software key for the Windows Server computer. See Licensing on page 147.
Chapter
4
Installation and Cabling
3EH21123USAA - Ed. 01 - April 2017 - Installation Manual 146/207
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