Rainbow Office – User Guide
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6. SETTING SCREENING, GREETING AND HOLD MUSIC
In this section, you can set your preferences for your different greetings, hold music, and
blocked calls.
6.1. Setting a user greeting
Your Rainbow Office system comes with a default personal greeting, such as "Thank you for
calling (username)." You can easily change this greeting to your own custom greeting. Follow
the steps below to record a custom greeting over the phone or import a prerecorded greeting
from your computer.
1. Select the Settings tab
2. Select Screening, greeting & hold music
3. In the User hours tab, under User Greeting, click Enable
4. Click Edit under User Greeting
5. Under Set Greeting, choose your preferred type of greeting from the dropdown
menu
a. Default: Select if you want to set your User Greeting to default
b. Custom: Select this from the menu and select how you’d like to set your
custom recording:
● Phone: Next to Call me on, choose a phone number from the drop-down
menu if you have saved numbers or type a phone number in the text field.
Click the Call now button, and Rainbow Office will call you to record your
message
● Computer microphone: Click Allow if Rainbow Office asks to use the
microphone on your computer. The Microphone test and record settings
will appear. When ready, click the red Record button to record your
company greeting through your computer microphone. Stop the recording
and listen to the playback
● Importing: Click Browse to search your computer for a WAV or MP3 file
you want to use. Click Attach. Click the play button to listen to your
greeting
6. Click Done
7. Click Save
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