Rainbow Office ā User Guide
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7.2. Setting up incoming call handling
You can choose settings in Incoming Call Information so when you receive a call, either at your
office or forwarded to another of your phones, you will hear a recorded prompt that announces
the name of the extension the caller dialed. For example, it may say, "John, you have a call."
Or "Sales, you have a call."
This feature helps users who are members of more than one department, or who use phones
that are both business and personal, answer the call appropriately.
1. Select Settings tab
2. Select Call Forwarding and Voicemail
3. Click the Settings tab
4. Click Edit under Incoming call information
5. On Display number, you can select Incoming Caller ID or Called Number on the
dropdown menu under Incoming number displayed to me. This setting is useful if
you are using a non-Rainbow Office phone as a forwarding number, so you would be
able to identify a Rainbow Office call
a. Incoming Caller ID: Displays the phone number of the person calling
b. Called number: Displays the phone number the person dialed. If you use your
business phone for personal use as well, it allows you to identify business calls
and answer them appropriately
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