Alienware ALX Desktop Manual
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CHAPTER 5: TROUBLESHOOTING
When troubleshooting your computer, please remember the following safety guidelines:
• Before touching any of the computer’s internal components, touch an
unpainted portion of the chassis. Doing so will safely discharge any
static electricity, which could damage your computer.
• Turn off your computer and any connected peripherals.
• Disconnect any peripherals from your computer.
• Never attempt to open a monitor’s enclosure. Monitors contain enough
power, even unplugged, to cause severe injury and even death.
Things to check before troubleshooting:
• Ensure that the power cord is properly connected between your computer and a
grounded, three-prong power outlet. Make sure that the power outlet is working.
• Make sure the UPS or power strip is turned on (if applicable).
• If your peripheral devices (e.g. keyboard, mouse, printer, etc.) are not
working, ensure that all connections are secure.
• If any computer components were added or removed before the
problem began, check to see if you performed the installation
procedures properly.
• If an error message appears on the screen, please write down the
exact error message prior to calling Alienware Technical Support to aid
in diagnosing and resolving your issue.
• If an error occurs in a specific program, refer to the program’s documentation.
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