Alienware Aurora ALX - Replacing a Defective Component; Return First; Replace First

Alienware ALX Desktop Manual
69
Replacing a Defective Component
If a Technical Support representative determines that a component is defective, you
will be issued an RMA number. All components arriving at Alienware without a valid
RMA number will be refused and returned to sender. The two options for returning
defective components are:
Return First
Return the defective part using the small package carrier specified by Alienware.
Simply package the component along with any corresponding documentation and/or
accessories. Include the following: a brief description of the problem you are having,
RMA number, your name, contact information, account number and current shipping
address. Including this information will speed up the replacement process.
The carrier’s shipping document must be printed clearly and include:
1. The RMA number next to your name
2. Total declared value (Insurance)
3. Package weight
4. Your return address
Alienware will not be responsible for the contents of under insured packages. Contact
Alienware support to schedule a pickup. Once Alienware has received the component,
it will be tested. If the component is deemed defective, a replacement will be shipped.
The entire replacement process will take approximately 5-7 business days from arrival
at Alienware to shipping from Alienware.
Replace First
If you would prefer to receive a replacement before returning the defective component,
a hold – equal to the cost of the component – will be placed on your credit card. This
hold will be released upon receipt of the defective component. It will take 2-3 business
days to ship your component depending on inventory and approval of the hold.
After receiving the replacement component return the defective component using the
small package carrier specified by Alienware. Simply package the component along
with any corresponding documentation and/or accessories. Include the following:
a brief description of the problem you are having, RMA number, your name, contact
information, account number and current shipping address.