Alienware ALX Desktop Manual
55
Website connection is slow
Internet performance can be affected by the following factors:
• The condition of the telephone or network cables being used.
• The condition of the network equipment at your ISP.
• The graphics or multimedia on web pages.
• Multiple browsers, downloads, or programs open on your computer.
Keyboard
The keyboard is not responding:
• Check that the keyboard cable is properly plugged into the back of
your computer.
• Clean the keyboard by using an aerosol can of compressed air with
the proper extension to remove dust and lint trapped under the keys.
• If you have another keyboard that you know works, try it with the computer to
make sure that the keyboard PS/2 port or USB port works.
A keyboard character is repeating:
• Make sure that there is nothing resting on any of the keys.
• Check that no key on the keyboard is stuck. Press each key to loosen any keys
that may be stuck and then restart your computer.
Spills on the Keyboard:
If liquid of any kind is spilled on the keyboard, turn off the computer and unplug the
keyboard. Clean the keyboard using the appropriate cleaning materials and turn it
upside down to drain it. Once the keyboard has dried, connect it to the computer. If
the keyboard does not work, it needs to be replaced.
Keyboards damaged due to spills are not covered under warranty.
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