Alienware ALX Desktop Manual
70
The carrier’s shipping document must be printed clearly and include:
1. The RMA number next to your name
2. Total declared value (Insurance
3. Package weight
4. Your return address
Contact Alienware to schedule a pickup. You will have up to five business days to
ship the defective component(s) back to Alienware. No refunds will be issued if the
defective component(s) are not shipped within 5 days of receiving the replacement
component(s).
Keep in mind:
In order to prevent any delays in the refund or replacement process, please be sure to
return all materials including manuals, CDs/disks and accessories corresponding to
the defective component. Incomplete materials will result in additional charges.
Most small package carriers will only pickup packages in the afternoon within a four-
hour time window.
All returned components are tested for defects.
It is Alienware’s desire that your repair goes as smoothly as possible; once you
have received the replacement component(s), please contact us so that Alienware
technicians may assist you in its installation. When returning a component, be sure to
use Alienware’s preferred small package carrier. Alienware will not cover expenses for
any other shipping method.
Items to check before returning your system or component(s) to Alienware:
• The RMA number and personal contact information are on the carrier’s
shipping document.
• The correct package weight and declared value (Insurance) has been clearly
printed on the shipping bill.
• You have included a brief note explaining the problem encountered. Please
include your RMA number, name, contact information, account number
and current shipping address on this note.
• The system or component(s) is properly packaged and secured in its box.
• For components only - Include any corresponding documentation, CDs/disks
and accessories with the component(s) being returned. Missing parts will
result in an incomplete refund or credit.
To Next Page
Loading...
