MaxAgent Manual 27
Using MaxAgent
C
HAPTER
4
Using MaxAgent as a Workgroup
Agent
MaxAgent call handling-related functions include:
• Answering calls, page 27
• Dialing out, page 28
• Placing calls on hold, page 31
• Using call waiting, page 32
• Transferring calls, page 32
• Conferencing, page 35
• Recording Calls, page 46
• Using account codes, page 46
In addition you can do the following:
• Check voice mail, page 48
• Monitor other extensions, page 51
• View the history of calls, page 53
• E-mail and IM from the Contacts tab, page 55
• Check workgroup status, page 55
• View your own workgroup performance, page 56
• View queues, page 57
Answering Calls
To answer a call click the word Ringing in the call’s State cell. The state
changes to Connected.
To Next Page
