How to fix 'The version of MaxAgent on your desktop is out of date' in Altigen Software?
To resolve this, upgrade your MaxAgent software to align with the current version running on the MAX Communication Server. This ensures compatibility and resolves the version mismatch.
Why cannot I use “IP Extension integrated with IP Talk” in Altigen MaxAgent Software?
Verify that your extension is configured as an IP extension with a dynamic IP address. Additionally, ensure that an IP-Talk License has been properly registered. This license is required to use the IP Extension integrated with IP Talk feature.
What to do if Altigen MaxAgent says 'You have entered an invalid password'?
To resolve this, re-enter your correct extension password. The system indicates that the previously entered password was incorrect.
How to register AlpInterface.dll for Altigen Software?
To fix this, re-register the AlpInterface.dll file. You can do this by opening a DOS command window, navigating to the MaxAgent directory, and typing 'regsvr32 AlpInterface.dll'. This ensures that MaxAgent can properly communicate with the MAX Communication Server.
What to do if Altigen MaxAgent mail service is unavailable?
To solve this problem, ensure that the voice mail service is started on the MAX Communication Server. If the service is not running, users will be unable to access voice mail features.
What to do if I cannot access voice mail list in Altigen MaxAgent?
If you encounter this message, wait for a short period and then try accessing the voice mail list again. The mailbox is currently in use by the AltiGen Voice Mail System and is temporarily unavailable.
How to resolve 'Cannot connect to AltiLink' in Altigen MaxAgent Software?
To resolve this connection issue, verify the server field (IP address or DNS name). You can ping the network server address or try using the IP address of the MAX Communication Server directly if you are currently using the DNS name.
What to do if Altigen MaxAgent Software AltiServ or MAXCS connection limit has been exceeded?
To address this, either maintain the number of MaxAgent license keys within the allowed limit or acquire additional session licensing. This issue arises when no MaxAgent license is found or the number of MaxAgent users attempting to log in exceeds the licensed amount.
Describes operational guidelines and limitations for MaxAgent for Lync usage.
Explains the licensing requirements for using MaxAgent for Lync software.
Lists prerequisites and system checks before installing MaxAgent for Lync.
Provides step-by-step instructions for installing the MaxAgent for Lync application.
Details the process for removing the MaxAgent for Lync software from the system.
Explains how MaxAgent for Lync automatically updates its version.
Guides users through the initial login process for MaxAgent for Lync.
Describes how to access MaxAgent for Lync from a remote location.
Introduces the primary user interface elements of MaxAgent for Lync.
Explains the functions and information displayed on the MaxAgent status bar.
Details the available buttons on the MaxAgent toolbar and their functions.
Describes the panel displaying detailed information about active calls.
Explains the different tabs available in MaxAgent for organizing information.
Covers how to set user availability status and its synchronization with Lync.
Instructs on how to log out of or switch between workgroups in MaxAgent.
Explains how to minimize or exit the MaxAgent application.
Details how to perform searches within the various tabbed windows.
Introduces options for personalizing the MaxAgent user interface layout.
Guides on selecting which columns to display in MaxAgent data views.
Explains how to adjust column sizes, order, and sort data in MaxAgent.
Describes how to customize the MaxAgent toolbar buttons.
Explains how to show or hide the dialing input field in MaxAgent.
Details how to enable pop-up notifications for incoming calls.
Explains how to dock and arrange tabbed pages within the MaxAgent window.
Guides on detaching a tabbed page into its own independent window.
Describes an alternative method for agents without a desktop to use MaxAgent.
Provides instructions on how to answer incoming calls using MaxAgent.
Details the process of initiating outgoing calls via MaxAgent.
Explains using shortcut keys and smart tags for efficient call dialing.
Describes how to redial the last dialed number using MaxAgent.
Guides on how to place an active call on hold and resume it.
Explains the procedure for transferring calls to other extensions or parties.
Advises on call forwarding settings within the MaxAgent and Lync environment.
Details the steps to initiate and manage conference calls using MaxAgent.
Explains the call recording feature and its usage, including warnings.
Describes how to initiate call recording manually during an active call.
Explains how to associate calls with account codes for billing or tracking.
Details the functionality of MaxCall for transmitting caller IDs and recorded messages.
Guides on using pre-recorded phrases for specific campaigns or calls.
Explains how to record new phrases to be used with MaxCall.
Describes how to manage existing recorded phrases in MaxCall.
Explains how to access and manage personal and workgroup voicemails.
Details how to view voicemail messages within the MaxAgent interface.
Guides on playing back voicemail messages and their configuration.
Explains how to save or export voicemail messages as audio files.
Describes how to add notes to voicemail messages.
Guides on forwarding voicemail messages to other extensions or groups.
Explains how to record an introductory message for voicemail forwarding.
Details how to monitor the activity of other agents and workgroups.
Guides on selecting specific workgroups or extensions for monitoring.
Explains the information displayed in the monitor list for active extensions.
Describes how to answer or pick up calls from monitored extensions.
Explains how to view a history of handled workgroup calls.
Guides on how to view the real-time status of workgroups.
Details how to view performance statistics for workgroups.
Explains how to view calls waiting in workgroup queues.
Covers basic configuration options like password, trunk access, and general behavior.
Explains how to set up and use Smart Tags for quick dialing from Office apps.
Provides specific steps to enable Smart Tags in Office 2003 applications.
Provides specific steps to enable Smart Tags in Office 2007 applications.
Guides on enabling Smart Tags for Internet Explorer add-ons.
Details how to configure alerts for new voice messages.
Explains how to set up and manage voicemail groups (distribution lists).
Provides steps for creating new personal or system voicemail groups.
Guides on modifying existing personal voicemail groups.
Explains how to configure call notification preferences like screen pops and beeps.
Describes how to customize the visibility of tabs in the MaxAgent interface.
Explains how to enable and manage application error logging for troubleshooting.
General| Category | Contact Center Software |
|---|---|
| Integration | Integrates with CRM systems, ERP software, and other business applications |
| Deployment | Cloud-based or on-premise deployment options available. |
| Supported Platforms | Windows |
| Developer | AltiGen Communications |
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