Altigen MaxAgent - Tabbed Pages

MaxAgent for Lync Manual 11
Getting Started
• Connected – The call is connected
• Dial Tone – A dial tone is present, and MaxAgent is ready to dial out
• Error – Receipt of an error tone
• Hold – The call is on hold
• SIP Hold – The workgroup call is on hold
• Idle – The extension is not in use
• Play – Playing voicemail messages
• Record – Recording an introductory message
• Ringback – The caller sees this state while the callee’s phone is
ringing
• Ringing – An outgoing call is ringing another phone or an incoming
call is ringing your phone
Name – The name of the person on the other end of the call, if available
Number – The phone number at the other end of the call
Group – Your workgroup number for this call
DNIS – The DNIS number, if appropriate
Duration – The duration of the call
Conference – Indicates the conference host
User Data – The data entered by an agent and carried with a trunk call
IVR Data – This field is filled by the IVR
You can right-click a call to access a context menu for that call. Then select
from commands available for that call.
Tabbed Pages
Eight tabbed pages are available on the bottom half of the MaxAgent
screen.