MaxAgent for Lync Manual 29
Using MaxAgent
• Rewind – Rewinds the message to the beginning
• Play – Plays the selected message
• Stop – Stops playback of the message
• Fast Forward – Advances quickly through the message
• Return Call – Calls the number from which this call was placed
• Note: If an agent left a voicemail message for a workgroup but
was not logged into any workgroup when he or she left the
message, then you cannot use the Return Call feature to call that
agent back.
• Delete – Deletes the selected message
• Forward – Forwards the selected message to another number or
extension; see Forwarding Voicemail Messages
• Save – Saves the message on a server; see the section Saving or
Exporting Messages
• Export – Exports the message as a .WAV file to the folder you
specify; see the section Saving or Exporting Messages
Note: The Lync Hold feature is not supported when playing a voicemail
message.
Saving or Exporting Messages
You can save a message as a .wav file that you can play back later. To do
so, select it and click either the Save button or the Export button (or right-
click the message and choose Save or Export).
• Save – Saves the message automatically on a remote server in a
location designated by the system administrator. You cannot specify
where to store the file.
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