MaxAgent for Lync Manual 5
Getting Started
C
HAPTER
3
Getting Started
This section covers the following general topics:
• Logging In
• Overview of the Main Window
• Logging Out or Changing Workgroups
• Searching in Tabbed Windows
• Customizing the Display
Logging In
1. Start MaxAgent from Start > All Programs > MaxAgent for Lync.
2. If Microsoft Lync isn’t already running, you will see a message:
“Microsoft Lync is starting, please wait...”. When Lync is running,
you can sign into MaxAgent.
3. If this is your first time logging into MaxACD, enter the system
server’s IP address or the name of the system server you will be using.
To obtain the server name or IP address, ask your IT administrator.
(Subsequently, when you log in, you will see the IP address in the
Server Name field. You may use the drop-down list to select a different
server.)
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