Altigen MaxAgent - Working with Voicemail Groups

44 MaxAgent for Lync Manual
• The types of messages about which you want to be alerted: none,
urgent voice messages only, or all voice messages.
• Schedule – Select a time range during which you want to get alerts.
• How and where to notify you – If you want to use the phone or pager
option to an outside number, use the drop-down list to select the trunk
access code and then type in the number.
Extension – Send notification to another MaxACD extension.
Custom App – Send notification to an SDK-based application.
• Voicemail Groups – You can set up and edit voicemail groups; see
Creating New Voicemail Groups.
Note: You can also configure Message Notification through the AltiGen
Voicemail system.
Working with Voicemail Groups
You can set up voicemail groups (distribution lists) to forward messages to
multiple recipients at the same time. You can set up to 100 personal
voicemail (VM) groups, each with 64 members. Group members can be
any extension or another voicemail group.
There are two types of voicemail groups you can use:
• System-based groups are set up by the system administrator. You can
use—but not edit—these lists in MaxAgent. You can, however, add a
comment that will appear in MaxAgent.
• Personal groups can be set up and modified in MaxAgent or in your
AltiGen Voicemail system.
Creating New Voicemail Groups
1. In the Configuration window, click Extension > Message
Notification.
2. On the Message Notification page, click VMGroup Edit.