Altigen MaxAgent - Using Account Codes

24 MaxAgent for Lync Manual
While a call is being recorded, a round red icon appears in the call’s
Record column. If your system administrator set the Insert Recording
Tone option for your extension, both you and the caller will hear a
tone when the recording begins and every 15 seconds thereafter.
• To pause recording – Right-click the call and select Pause Recording.
• To end recording – Right-click the call and select Stop Recording.
• To listen to the recording – If the system is set to save the recording as
your voicemail, you can hear the recording through the AltiGen
Voicemail System. If the recording is being saved to a centralized
location, contact the system administrator for the location.
Note: Do not enter an account code while recording, because doing so
will disconnect the call.
Using Account Codes
If your system is set up to use account codes, you can associate calls with
specific codes for billing or tracking purposes.
Note: You can only enter account codes if MaxAgent is running.
Required account codes – If your extension was configured to require
account codes for outbound calls, you are prompted you to enter a code for
each outbound call. The dialog box may contain a list of account codes,
depending on how the administrator has configured your extension. After
entering the code, click OK.
If your extension was granted permissino to override the account code
requirement, you can either enter an account code in the field at the top of
the dialog box or enter # to bypass the account code altogether.
Optional account codes – You may enter an account code without being
prompted.