MaxAgent for Lync Manual 27
Using MaxAgent
Recording Phrases
To record a message to add to the phrase list,
1. On the MaxCall tab, click the Add/Review Phrase button.
2. In the dialog box, select Record and enter a name for the phrase.
3. Click the Record button. Your phone will ring.
4. Answer the phone and record the message.
5. Click Stop. The message is saved as a phrase and MaxACD adds it to
the phrase list in MaxCall.
Reviewing or Deleting a Phrase
To review or delete a phrase,
1. On the MaxCall tab, click the Add/Review Phrase button.
2. Select Review/Delete.
3. Select a phrase from the pull down list.
4. (Optional) If you want to delete the phrase without listening to it, click
Delete at this point.
5. To review the phrase, click Review. Your phone will ring.
6. Answer the phone and listen to the phrase. Close the dialog box when
you are finished.
Working with Voicemail Messages
To make personal voicemail accessible through MaxAgent for Lync, go to
the MaxACD Administrator setting: System > Voicemail Configuration
and select Synchronize with Exchange.
Personal voicemail – Usually, you’ll check personal voicemail messages
from Outlook. But if your company has Exchange Integration, you can
click the MaxAgent Voicemail tab to see your personal messages. Clicking
in the status bar also displays the Voicemail tab.
Workgroup voicemail – If your workgroup is configured to see the
workgroup’s voicemail, click the WG Voicemail tab to check the
workgroup voicemail.
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