Altigen MaxAgent - Configuring Max Smart Tags

MaxAgent for Lync Manual 41
Configuration
• Disable Auto Format – If the MaxACD server’s country code is US/
Canada, MaxAgent automatically adds the long distance/international
dialing prefix (corresponding to the server’s country code) when
returning a call from a voicemail message or when making a call from
the History tab. If this is not right for your situation, check Disable
Auto Format.
If the MaxACD server’s country code is not USA/Canada, MaxAgent
displays the check box Insert long distance/international dialing
prefix. When checked, MaxAgent adds the long distance/international
dialing prefix (corresponding to the server’s country code) when
returning a call from a voicemail message or when making a call from
the call history. If the MaxACD server’s country code is USA/Canada,
this check box is not displayed.
• Select-N-Dial – Lets you select a phone number from any window, for
example, Internet Explorer, Microsoft Word, Excel, Notepad, and so
on, and then press the keys you define here to dial that number. To set
up this option,
1. Check the Select-N-Dial box.
2. Select a combination of keys as your shortcut: Select one key from
the drop-down list. (You can select from 0-9, A-Z, and F1-F12.) In
addition, check either Ctrl, Alt, or Shift or a combination of these
keys. For example, your shortcut might be Ctrl+F2 or Alt+Shift+k.
Make sure the shortcut you define is not the same as a shortcut
being used in any other program you’re likely to have running.
3. Click Apply.
You can use this option in conjunction with Auto-Dial.
Configuring Max Smart Tags
To configure Smart Tags in Office applications, the Microsoft program in
which you want to use this option must be open when you set the option.
Following is the general process; steps for some specific Office
applications is provided in the next few sections.
1. In the Configuration window, check Enable Smart Tags (in
Extension > General Info).
2. Open the application in which you want to configure Smart Tags.
3. Configure the application to use Smart Tags.
4. Close the application, then reopen it.