4-8 | Model 931S / Model 932S UV Analyzers
Problem Encountered
“OFFLINE” is displayed in the Status field on the General tab.
Corrective Action
Ensure both Device Enabled and Live Data (General tab) are selected to
establish communication.
Check the serial cable for proper connections and for damage such as cuts,
nicks, or burn marks. Also, check it to ensure the internal wiring is terminated
at the connectors.
Problem Encountered
“DISABLED” is displayed in the Status field on the General tab. This mes-
sage indicates the computer is connected to the analyzer but not communicat-
ing with it.
Corrective Action
Enable Device Enabled, if necessary, to establish communication.
Check the analyzer markings to ensure it is a Model 931S or Model 932S
Analyzer (the Configurator Software cannot communicate with other ana-
lyzer models).
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