Controller / User Interface | 4-7
Congurator Software Troubleshooting
This section describes problems (alarms or “errors”) that may be encoun-
tered while attempting to establish communication between the analyzer
and the computer, or when starting the software. Communication error
messages are displayed in the Status field on the General tab and in the
Devices & Log window. If this window is not displayed in the AMETEK
Configurator window (Figure 4-4), select View\Devices & Log or click
to display it.
If communication problems occur, review this section and perform the
corresponding corrective action to fix any problems.
Problem Encountered
“Wrong Device” is displayed on the Devices & Log window.
Corrective Action
Check the analyzer markings to ensure it is a Model 931S or Model 932S
Analyzer (the 93XS Configurator Software cannot communicate with other
analyzer models).
The Communication Protocol/Settings information may be incorrect. Review
the settings in the Communication Settings dialog box (Modbus Serial or
Modbus TCP) and verify or change them to the proper settings. The Slave ID
(address) in this dialog box must also match the analyzer Address setting in
the Modbus dialog box.
Problem Encountered
“Connected” is displayed on the Devices & Log window, but the software is
not communicating with the analyzer.
Corrective Action
Enable Live Data (General tab) to establish communication.
Problem Encountered
“DEMO Online” is displayed in the Status field on the General tab. This mes-
sage will be displayed if Live Data is not selected (but Device Enabled is).
Corrective Action
Enable Live Data to establish communication.
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