16060-101 Rev. M
37
Chart of Common Errors
The following chart provides details of common problems and solutions for the Reichert 7CR.
Denition Probable Cause Solution
Screen blank. Unit is in Sleep Mode. Touch any icon.
ON/OFF Switch is set to OFF. Press the “|” on the ON/OFF Switch.
Contrast is set too low. Adjust contrast in Setup menu.
Press the ON/OFF Switch to OFF, wait two
minutes, then press it to ON.
Instrument not
responding to icon touch.
Instrument is “locked up.”
Touch screen needs
while touching the screen to
initiate calibration of the touch
Press the “blue dot” displayed on the screen
at different locations to re-calibrate the touch
screen.
“Position Patient”
message shown.
Patient not looking at the
green fixation LED.
Instruct patient to look for the green LED, then
move in toward headrest.
Does not find the eye
Dirty Positioning Windows.
External light is confusing the
positioning system.
Finds one eye not the
other. Infrared interference.
Light interference on
measuring side.
Will not take a reading. Patient not holding still. Encourage patient to remain still.
Patient’s eye too far from the
Patient Window.
Ask patient to move toward the nosepiece.
Patient not focusing on the
Ask patient to look only at target.
Patient has dry eye. Ask patient to blink their eyes.
Dirty Positioning Windows.
Low confidence readings
or No Applanation
readings shown.
Unit needs reboot of
hardware.
Unplug unit, wait 2 minutes then apply input
power.
Dirty Positioning Windows.
Printer is not printing. Printer is out of paper. Replace the paper with Reichert P/N 12241.
Printer paper is installed
backwards.
Reverse the printer paper.
Not using Reichert thermal
paper.
Replace the paper with Reichert P/N 12241.
Forehead Rest Pad fell
off.
The Forehead Rest Pad has
become loose and separated
from the Headrest.
Replace the Forehead Rest Pad with P/N 16050-
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