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Troubleshooting
Before contacting the service center, follow the instructions below:
• Make sure your phone’s battery is fully charged for optimal operation.
• Avoid storing large amounts of data in your phone, as this may affect its
performance.
• Use Reset and the Software Update to perform phone formatting or software
upgrading. ALL Users phone data (contacts, photos, messages and les,
downloaded applications, etc.) will be permanently deleted. It is strongly
advised to fully backup the phone data and prole before formatting and
upgrading.
Note: This phone uses cellular data for certain services, applications and
functions. If not connected to Wi-Fi, standard data charges will apply. Please
connect to a Wi-Fi network to limit data charges.
If you are having the following issues:
My phone has not responded for several minutes.
• Restart your phone by pressing and holding the End/Power key.
• If you are unable to turn the phone off, remove and replace the battery,
then turn the phone on again.
My phone turns off by itself.
• Check that your screen is locked when you are not using your phone,
and make sure the End/Power key is not being pressed due to an
unlocked screen.
• Check the battery charge level.
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