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My phone cannot charge properly.
• Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 12 minutes to display the
battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C (32°F) to
45°C (113°F)).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is displayed.
• Try connecting in another location.
• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet.
• Check that the IMEI number (press *#06#) is the same as the one printed
on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone’s Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
My phone says my SIM card is invalid.
Make sure the SIM card has been correctly inserted (see “Inserting or
removing the Nano SIM card and microSD™ card” on page 12).
• Make sure the chip on your SIM card is not damaged or scratched.
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