Avaya J159 - Chapter 1: Introduction

Setting a distinctive ring tone............................................................................................ 83
Enabling Auto Answer........................................................................................................... 84
Flexible Seating.................................................................................................................... 84
Flexible Seating icons...................................................................................................... 84
Logging in to your primary phone extension from the host phone........................................ 85
Logging out of your primary phone extension using a host phone........................................ 85
Group Paging........................................................................................................................ 86
Long-term acoustic exposure protection.................................................................................. 86
Configuring Long term acoustic protection......................................................................... 86
Multicast Paging.................................................................................................................... 87
Sending a multicast page................................................................................................. 88
Pre-configuration of keys....................................................................................................... 88
Push-To-Talk......................................................................................................................... 89
Retrieving a voice message................................................................................................... 89
Shared call appearance......................................................................................................... 89
SCA icons and visual LED indication................................................................................. 90
Joining a call in a shared line............................................................................................ 91
Putting a call on private hold and resuming a call............................................................... 91
Customizing ringtones for the SCA extension.................................................................... 92
Customizing SCA lines.................................................................................................... 93
Viewing SCA configuration............................................................................................... 93
Shared Parking..................................................................................................................... 94
Shared Parking icons and indication................................................................................. 94
Parking a call to a shared room........................................................................................ 94
Unparking a call from a shared room................................................................................. 95
Simultaneous Ring Personal.................................................................................................. 95
Accessing Simultaneous Ring Personal from the phone menu............................................ 96
Disabling Simultaneous Ring Personal during an active call................................................ 96
Adding a Simultaneous Ring number................................................................................ 96
Editing Simultaneous Ring numbers................................................................................. 97
Deleting a Simultaneous Ring number.............................................................................. 97
SLA Mon
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........................................................................................................................... 98
Using a Guest Login.............................................................................................................. 98
Chapter 12: BroadWorks Call center.................................................................................. 100
Logging in to the phone....................................................................................................... 101
Logging out of your phone.................................................................................................... 101
Call center status................................................................................................................ 102
Viewing the call center status............................................................................................... 102
BroadWorks Call Center icons.............................................................................................. 102
ACD call information............................................................................................................ 103
Viewing the ACD call information from the call details............................................................. 103
Setting the agent state......................................................................................................... 104
Agent state......................................................................................................................... 104
Contents
April 2020 Using Avaya J159 IP Phone in an Open SIP environment 9
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