AXIS Q1602 Network Camera
Troubleshooting
Troubleshooting
Checking the Firmware
Firmware is software that determin es the functionality of network devices. One of your first actions w hen trou bleshooting a problem
should be to check the current firm ware version. The latest version m a y conta in a c orr ection that fixesyourparticularproblem.The
current firmware ve rs ion in the Axis product is displa y ed in the page Setup > Basic Setup and in Setup > About.
Upgrading the Firmware
When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available .
Always read the upgrade instr ucti ons and rele ase note s availab le w ith ea ch ne w r eleas e, be fore upgrading the firmware.
To upgrade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is av aila ble free of c ha rge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer . Click Upgrade.
After starting the upgrade process, a lways wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera Management can be used for multiple upgrades. See www.ax is.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are s aved when the firm ware is upgraded
(providing the features are availa ble in
the new firmware) although this is not guaranteed by Axis Comm unications AB.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line:
arp -s <IP address> <serial number> temp
ping -s 408 <IP address>
In Windows,typ
e the follow ing from a co mmand/DOS prompt (this may require that you run the command prompt as
an administra t or):
arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the product’s IP address. In the page that appears, use the Brow se button to select the upgrade
file to use . Then click Load to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status
indicator.
5. Reinstall the product, referring to the Installation Guide.
If the emergency recovery procedure does not get the pro duct up and running again, contact Axis support at www.axis.com/techsup/
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