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without introducing any significant functional changes or affecting any existing integrations. For more detailed
information about Axis device software strategy, go to axis.com/support/device-software.
Check the current AXIS OS version
AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you
to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your
particular problem.
To check the current AXIS OS version:
1. Go to the device’s web interface > Status.
2. Under Device info, see the AXIS OS version.
Upgrade AXIS OS
Important
• Preconfigured and customized settings are saved when you upgrade the device software (provided that
the features are available in the new AXIS OS) although this is not guaranteed by Axis Communications
AB.
• Make sure the device remains connected to the power source throughout the upgrade process.
• Make sure the cover is attached during upgrade to avoid installation failure.
Note
When you upgrade the device with the latest AXIS OS version in the active track, the product receives the
latest functionality available. Always read the upgrade instructions and release notes available with each
new release before you upgrade. To find the latest AXIS OS version and the release notes, go to axis.com/
support/device-software.
Note
Because the database of users, groups, credentials, and other data are updated after a AXIS OS upgrade, the
first start-up could take a few minutes to complete. The time required is dependent on the amount of data.
1. Download the AXIS OS file to your computer, available free of charge at axis.com/support/device-
software.
2. Log in to the device as an administrator.
3. Go to Maintenance > AXIS OS upgrade and click Upgrade.
When the upgrade has finished, the product restarts automatically.
4. When the product has been restarted, clear the web browser's cache.
You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/
products/axis-device-manager.
Technical issues, clues, and solutions
If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.
Problems upgrading AXIS OS
AXIS OS upgrade failure If the upgrade fails, the device reloads the previous
version. The most common reason is that the wrong
AXIS OS file has been uploaded. Check that the name
of the AXIS OS file corresponds to your device and try
again.
Problems after AXIS OS upgrade If you experience problems after the upgrade, roll
back to the previously installed version from the
Maintenance page.
AXIS Q8752-E Mk II Bispectral PTZ Network Camera
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