Problem Cause Solution
Problem Cause Solution
Can't see the
full User ID in
the visual
watermark.
Only the first 12 characters of
the User ID are shown in the
visual watermark.
If the User ID is longer than
12 characters, we
recommend including the
most unique part of it first.
Can’t connect
to body worn
camera.
The pairing is removed from
the body worn system.
Contact the system
administrator and request a
new pairing. Once you
receive the information
needed, open the app and
tap the new pairing icon .
RFID
reader
The LED on
the reader
doesn’t turn
green when
connecting it
to the system
controller.
You are using an RFID reader
that is not supported by the
body worn system.
Use External RFID Card
Reader 125kHz + 13.56MHz
with NFC (USB)
Video No location
data in text
overlay
Location data is turned off Turn Location data on in the
camera profile
No GPS signal at the start of the
recording
-
No user ID in
text overlay
The body worn user has no
user ID
Add a user ID to the body
worn user
Holster
sensor
Recording
doesn’t start
when
unholstering
The holster sensor is not
connected to the camera
When you connect the
camera to the holster
sensor, make sure that it is
in the camera’s range within
10 minutes after you
undock the camera. Under
normal circumstances the
range is 5–10 m (16–33 ft.).
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