The holster sensor is
uncalibrated
Calibrate the holster sensor.
See the Yardarm Product
Documentation for
information.
Holster
sensor
doesn’t pair
or connect to
camera
The Holster Aware Setup
mobile application is connected
to the holster sensor
Close The Holster Aware
Setup mobile application
and start the pairing
process over
The Dashboard gives you an overview of your devices and system health. It also
highlights any issues that require attention. If there are any issues the page gives you easy
access and help to fix the problem.
Details about any issue is shown when you hover the respective device in the list.
If you’re not sure what’s causing the problem with your body worn system, one of the
following actions may help:
Camera
System controller
Dashboard
General troubleshooting steps
1. Restart the body worn camera.
If the camera is docked, undock the camera and dock it again.
If the camera is undocked, use the power button to turn it off, and then turn it back on
again.
2. Upgrade the body worn camera with the latest firmware, see Upgrade system firmware.
3. Dock the camera and remove it from the system through AXIS Body Worn Manager. This
resets the camera to factory default. Add the camera to the system again. See Reset
camera.
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