Axis W101 - Connectivity and Recording Problems

Axisbodywornsolution
Troubleshooting
Problem
CauseSolution
LEDdisplaydoesn'twork.
Cameraisinsilentmodewhich
turnsoffthedisplay.
Pressthetopbuttonfor2
seconds,seeDailyuse
Noaudioinrecordings.Audioisturnedoffinthe
cameraprole.
Makesureaudioisturnedon
inthecameraproleinAXIS
BodyWornManager.
Ofoadingrecordingsisslow.
Manysimultaneousofoads
affecttransferspeed.
CheckcamerastatusinAXIS
BodyWornManager.Waitfor
recordingstobetransferred.
Cameraisnotdiscoveredby
thesystemanddoesn’tappear
inAXISBodyWornManager
Thedockingstationis
connectedtothesystem
controllerthrougharouter.
EnableIPv6onthenetwork.
Nocameraisassignedtothe
userwhentheusertapsthe
RFIDtagonthereader(using
self-assign).
Noneofthecamerasare
currentlyreadyforuse.A
cameraisreadyforusewhen
ithasenoughstorageand
battery,andithasthesame
rmwareversionastherestof
thesystem.
Waituntilacameraisready
foruse.
Thetimeittakestoreceive
therstGPSpositionafter
startingthecameradepends
ontheoutdoorenvironment.
Forexample,tallbuildingsand
humidityintheatmosphere
canincreasethetimeittakes
togettherstGPSposition.
-
Locationdataisturnedoffin
thecameraprole.
Gotothecameraproleand
turnonLocationdata.
Notrecordinglocationdata.
Thebodywornsystemtimeis
wrong.
Setacorrectsystemtime.We
recommendusingNTPserver
(DHCP)orNTPstaticand
fallbackserverasopposedto
Manualtime,astheseensure
anaccuratesystemtime.
Can’tremovecamera.
Anextensionsystemcontroller
hasbeendisconnected
physicallyfromthesystem
beforeitwasremovedinAXIS
BodyWornManager.This
preventsthesystemfrom
verifyingthetransferstatus.
Tomakesurethatallcontent
hasbeentransferredto
thecontentdestination,
removetheextensionsystem
controllerinAXISBodyWorn
Managerbeforeyouremove
itfromthesystemphysically.
Thenyoucanremovethe
camera.
CamerastatusisLocked
Thecamerahasnotbeen
dockedforovereightweeks,
andislockedforsecurity
reasons.
SeeUnlockcamerasonpage
30
DockingstationDockingstationLEDdoesn't
turnon.
Thedockingstationdoesn't
havepower.
Connectthedockingstation
tothepowersupply.Docking
stationscan'tbepoweredby
PoE.
49