Axisbodywornsolution
Troubleshooting
Problem
CauseSolution
Can’tcompletepairing
Can’tconnecttobodyworn
camera
Can’tuseLiveview
Thewirelessrangebetween
themobiledeviceandthe
bodyworncameraislimited.
Keepthemobiledeviceand
thebodyworncameracloser
together.
Can'tseethefullUserIDin
thevisualwatermark.
Onlytherst12charactersof
theUserIDareshowninthe
visualwatermark.
IftheUserIDislongerthan
12characters,werecommend
includingthemostunique
partofitrst.
AXISBodyWornAssistant
Can’tconnecttobodyworn
camera.
Thepairingisexpired,or
removedfromthebodyworn
system.
Contactthesystem
administratorandrequest
anewpairing.Onceyou
receivetheinformation
needed,opentheappand
tapthenewpairingicon
.
RFIDreaderTheLEDonthereaderdoesn’t
turngreenwhenconnectingit
tothesystemcontroller.
YouareusinganRFIDreader
thatisnotsupportedbythe
bodywornsystem.
UseExternalRFIDCard
Reader125kHz+13.56MHz
withNFC(USB)
LocationdataisturnedoffTurnLocationdataoninthe
cameraprole
Nolocationdataintext
overlay
NoGPSsignalatthestartof
therecording
-
Video
NouserIDintextoverlayThebodywornuserhasno
userID
AddauserIDtothebodyworn
user
Theholstersensorisnot
connectedtothecamera
Whenyouconnectthecamera
totheholstersensor,make
surethatitisinthecamera’s
rangewithin10minutesafter
youundockthecamera.Under
normalcircumstancesthe
rangeis5–10m(16–33ft.).
Recordingdoesn’tstartwhen
unholstering
Theholstersensoris
uncalibrated
Calibratetheholster
sensor.Seethe
YardarmProductDocumentationf-
orinformation.
Holstersensor
Holstersensordoesn’tpairor
connecttocamera
TheHolsterAwareSetup
mobileapplicationis
connectedtotheholster
sensor
CloseTheHolsterAwareSetup
mobileapplicationandstart
thepairingprocessover
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