Axis W101 - Application and Sensor Troubleshooting

Axisbodywornsolution
Troubleshooting
Problem
CauseSolution
Can’tcompletepairing
Can’tconnecttobodyworn
camera
Can’tuseLiveview
Thewirelessrangebetween
themobiledeviceandthe
bodyworncameraislimited.
Keepthemobiledeviceand
thebodyworncameracloser
together.
Can'tseethefullUserIDin
thevisualwatermark.
Onlytherst12charactersof
theUserIDareshowninthe
visualwatermark.
IftheUserIDislongerthan
12characters,werecommend
includingthemostunique
partofitrst.
AXISBodyWornAssistant
Can’tconnecttobodyworn
camera.
Thepairingisexpired,or
removedfromthebodyworn
system.
Contactthesystem
administratorandrequest
anewpairing.Onceyou
receivetheinformation
needed,opentheappand
tapthenewpairingicon
.
RFIDreaderTheLEDonthereaderdoesn’t
turngreenwhenconnectingit
tothesystemcontroller.
YouareusinganRFIDreader
thatisnotsupportedbythe
bodywornsystem.
UseExternalRFIDCard
Reader125kHz+13.56MHz
withNFC(USB)
LocationdataisturnedoffTurnLocationdataoninthe
cameraprole
Nolocationdataintext
overlay
NoGPSsignalatthestartof
therecording
-
Video
NouserIDintextoverlayThebodywornuserhasno
userID
AddauserIDtothebodyworn
user
Theholstersensorisnot
connectedtothecamera
Whenyouconnectthecamera
totheholstersensor,make
surethatitisinthecamera’s
rangewithin10minutesafter
youundockthecamera.Under
normalcircumstancesthe
rangeis5–10m(16–33ft.).
Recordingdoesn’tstartwhen
unholstering
Theholstersensoris
uncalibrated
Calibratetheholster
sensor.Seethe
YardarmProductDocumentationf-
orinformation.
Holstersensor
Holstersensordoesn’tpairor
connecttocamera
TheHolsterAwareSetup
mobileapplicationis
connectedtotheholster
sensor
CloseTheHolsterAwareSetup
mobileapplicationandstart
thepairingprocessover
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