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Important information
1. Important information
1.1 How to use this manual
This operating manual is intended for qualified experts in electrical engineering and
communication technology.
To make it easier for you to understand and revisit certain sections of text and instruc-
tions in the manual, we have used symbols to identify important instructions and infor-
mation. The meaning of these symbols is explained below:
DANGER
This signal word indicates that there is a high risk of danger that will result
in electrocution or serious injury if not avoided.
WARNING
This signal word means that there is a medium risk of danger that can lead
to death or serious injury, if not avoided.
CAUTION
This signal word indicates a low level risk that can result in minor or mod-
erate injury or damage to property if not avoided .
This symbol denotes information intended to assist the user
to make optimum use of the product.
This manual is intended for qualified personnel working in electrical en-
gineering and electronics!
1.2 Technical support: Service and support
For commissioning and troubleshooting Bender offers you:
1.2.1 First level support
Technical support by phone or e-mail for all Bender products
• Questions concerning specific customer applications
• Commissioning
• Troubleshooting
1.2.2 Repair service
Repair, calibration, update and replacement service for Bender products
• Repairing, calibrating, testing and analysing Bender products
• Hardware and software update for Bender devices
• Delivery of replacement devices in the event of faulty or incorrectly delivered
Bender devices
• Extended warranty for Bender devices with in-house repair service or replacement
device at no extra cost
1.2.3 Field service
On-site service for all Bender products
• Commissioning, parameter setting, maintenance, troubleshooting for Bender prod-
ucts
• Analysis of the electrical installation in the building (power quality test, EMC test,
thermography)
• Training courses for customers
Telephone: +49 6401 807-760*
Fax: +49 6401 807-259
In Germany only: 0700BenderHelp (Tel. and Fax)
E-mail: support@bender-service.de
Telephone: +49 6401 807-780** (technical issues)
+49 6401 807-784**, -785** (sales)
Fax: +49 6401 807-789
E-mail: repair@bender-service.de
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