Service Procedure
If you think you have a service problem, take the following action.
1. Check to see that the problem occurs more than once.
2. Check the instruction manual and operations procedure.
3. Check the instruction manual Trouble-shooting Guide.
If you still think you have a service problem, call BIODEX MEDICAL SYSTEMS, INC.,
Service Department at (800) 224-6339.
Keep yourself and the phone next to the equipment.
1. Service will ask you for a brief description of the problem. We will ask specific questions
about the malfunction that occurred. This diagnostic process may take a few minutes,
so call us when you have time to spare.
2. After taking the information, we will advise on the action we will take.
3. Sometimes service personnel must consult with engineering and it may take time to get
back to you. Be sure to let the service representative know your schedule so that we
can call at a convenient time.
4. The return call may be from a person other than whom you first reported the problem to.
5. After analyzing the problem, we will decide if the unit must be returned to us for repair,
or replacement parts will be sent.
6. If unit must be returned, it will be given a return authorization (R.A. #) number by us.
Pack the system in the carton that it was originally shipped in, or pack it safely and
securely to avoid shipping damage. It is the customer's responsibility for any damage
that occurs during shipping.
7. Non-warranty/non-service contract charges for repair are as follows:
a. Materials
+
b. Time
Service Currently $125.00 per Hour
+
c. Shipping Charges
BIODEX
Biodex Medical Systems, Inc.
20 Ramsay Road, Shirley, New York, 11967-4704, Tel: 800-224-6339 (Int’l 631-924-9000), Fax: 631-924-9241, Email: sales@biodex.com, www.biodex.com
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