94 | 405 TS Getting Started Guide
Troubleshooting
Error recovery:
First Response: Run a System Test (restart the instrument) to give the instrument
an opportunity to restore its initial settings and communication capability.
LHC Users: Reboot your Computer and Instrument: When you cannot run a
system test, e.g. LHC is not responding, or when running a system test doesn't
resolve the issue, turn off your computer and 405 TS, check all the cabling, i.e.
make sure your USB cable is in good condition and is properly connected to the PC
and instrument, and then, power them on. This should refresh the devices and reset
communication parameters.
Error Codes
To find a specific error code:
l Software Error Codes (6000-6100) - protocol errors
l System Error Codes (0000-A500) - hardware errors
Most error conditions generate an error message that is displayed on the computer
screen or keypad.
6045 Serial write error
LHC Users: A potentially common error, especially when using the Predefined
Protocols, a "serial write" error, is easily fixed by correcting the COM port setting
defined in the protocol.
810D To communicate, instrument must be at main menu/Home screen.
LHC Users: Similarly, the 810D message appears when the instrument is busy, for
example when AutoPrime is running. The LHC can only talk to the instrument
when its Home screen is displayed. Press the Stop button, if desired, to end the
current process and reestablish communication with the LHC.
BioStack Errors: To recover from a BioStack error, remove the plate from the
BioStack's tray, if applicable, and Home the stacker using the alignment utility:
select Instrument>Next>BioStack from the Home screen. Press BioStack
Alignment and then Home.
Technical Note: Only one of the two communication ports (COM port) on the
instrument can be used at a time. They cannot be used simultaneously. You
405™ TS Microplate Washer
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