Bowflex 10 - Page 16

3/11/24, 9:03 AM
Treadmill 10:  My treadmill is powered on but the display won't light up
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Some replacement parts may also be available for purchase online here.
A list of part numbers referenced within this guide can be located at the bottom of this page.
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Customer Care - Hours of Operation:
Monday - Friday 6:00am - 5:00pm PST
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The replacement part will be provided to you at no cost assuming your machine meets the warranty eligibility
requirements. A Customer Care Agent will be able to assess your current warranty eligibility and provide you with your
options.
Please note that if you did not purchase your machine directly from BowFlex, Schwinn, or Nautilus, we will need a copy
of your purchase receipt in order to register your machine for warranty.
2 Parts Reference Table
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Part Description Part SKU
Console 8024415
Power Cord 8005317
MCB to Top Upright Cable 8027136
3 EAF Policy
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EAF - Issues requiring Special Handling
ATTENTION: If the customer complains of any of the following, transferthe call to a Senior Rep in the CS
ESCALATIONqueue.
NOTE THE CUSTOMER FILE: "Transferred customer to Senior Rep/Sup due to escalated issue."
NOTE: This process is ONLY for Treadmills and TreadClimbers.
NOTE: This does not apply tosecond-hand purchases or unsupported products. The customer record must have a
valid POP and serial number.
*VisibleSmokecoming from machine:
Be sure to confirm specific color ofsmoke (blue,black, orwhite).
NOTE: If complaint is ahot/smoky odor/smell,proceedwith troubleshooting.
*Sparksorflamescoming from their machine outside of the drive motor
(sparks from the brushes inside the drive motor are normal)
*Machine accelerates quickly(runs away) without user input/keypress
*Belt moveswithout safety key in place
*Strong ContinuousElectric shockfrom machine frame (beyond normal static shock, whichis a single defined
event and builds up prior to discharge)