Bowflex 10 - Page 30

3/11/24, 9:05 AM
Treadmill 10 and 22:  Button Issues (Stuck or Unresponsive)
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Machine Part Description Part SKU
Treadmill 10
Console Base 8025335
Left Lower Handlebar 8024259
Left Upper (Ergo) Handlebar 8025319
Right Lower Handlebar 8024258
Right Upper (Ergo) Handlebar 8025317
Treadmill 22
Console Base 8024256
Left Lower Handlebar 8024259
Left Upper (Ergo) Handlebar 8024165
Right Lower Handlebar 8024258
Right Upper (Ergo) Handlebar 8024171
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3 EAF Policy
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EAF - Issues requiring Special Handling
ATTENTION: If the customer complains of any of the following, transferthe call to a Senior Rep in the CS
ESCALATIONqueue.
NOTE THE CUSTOMER FILE: "Transferred customer to Senior Rep/Sup due to escalated issue."
NOTE: This process is ONLY for Treadmills and TreadClimbers.
NOTE: This does not apply tosecond-hand purchases or unsupported products. The customer record must have a
valid POP and serial number.
*VisibleSmokecoming from machine:
Be sure to confirm specific color ofsmoke (blue,black, orwhite).
NOTE: If complaint is ahot/smoky odor/smell,proceedwith troubleshooting.
*Sparksorflamescoming from their machine outside of the drive motor
(sparks from the brushes inside the drive motor are normal)
*Machine accelerates quickly(runs away) without user input/keypress
*Belt moveswithout safety key in place