M211 User Manual 24
5 Troubleshooting
The following sections provide information to help troubleshoot issues with the printer.
•The
“Troubleshooting Scenarios”
section below contains a list of possible issues you may
encounter with information about the cause and solutions.
•
“Error Messages” on page 28
provides a list of error messages with cross references to related
information in this manual. Error messages appear in the Brady Express Labels app rather than on
the printer.
Troubleshooting Scenarios
If you encounter a problem while using the M211 printer, see the following sections for help troubleshooting
the issue.
• Cutter does not cut or cuts poorly. . . . . . . . . . . . . . . . . . . . . . 25
• Labels won’t feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
• Labels are jammed in the printer . . . . . . . . . . . . . . . . . . . . . . 25
• Printer does not turn on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
• Printer turns off by itself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
• Print quality is poor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
• The first label printed has a black line on it. . . . . . . . . . . . . . . 27
• Nothing prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
• Text positioned incorrectly on pre-sized labels . . . . . . . . . . . . 27
• Battery doesn’t fully charge in four hours . . . . . . . . . . . . . . . . 27
• Printer not connecting to mobile device . . . . . . . . . . . . . . . . . 27
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