Brother MFC-7420

Troubleshooting and routine maintenance
11 - 3
11
No Paper Fed The machine is out of paper or paper is
not properly loaded in the paper tray.
Refill the paper in the paper tray, and then press Start.
—OR—
Remove the paper and load it again and then press
Start.
No Response/Busy The number you dialled does not
answer or is busy.
Verify the number and try again.
Not Registered You tried to access a One-Touch or
Speed Dial number that is not
programmed.
Set up the One-Touch or Speed Dial number.
(See Storing One-Touch numbers on page 5-1 and
Storing Speed-Dial numbers on page 5-2.)
Out of Memory The machine’s memory is full. (Fax sending or copy operation in progress)
Press Start to send or copy the scanned pages.
—OR—
Press Stop/Exit and wait until the other operations in
progress have finished and then try again.
—OR—
Clear the faxes from the memory. (See Out of Memory
message on page 8-8.)
(Printing operation in process)
Reduce print resolution. (See Advanced tab in the
Software User’s Guide on the CD-ROM.)
—OR—
Clear the faxes from the memory. (See Out of Memory
message on page 8-8.)
Paper Jam Inside The paper is jammed inside the
machine.
(See Paper jams on page 11-7.)
Paper Jam Rear The paper is jammed in the back of the
machine.
(See Paper jams on page 11-7.)
Paper Jam Tray The paper is jammed in the paper tray
of the machine.
(See Paper jams on page 11-7.)
Scanner Locked The scanner glass’s sensor does not
move to the home position.
(For MFC-7420)
When you turn off the machine's power switch its
memory will be cleared. To check whether the
machine has faxes in its memory see Checking if the
machine has faxes in its memory on page 11-5. If there
are faxes you need to save them before following the
suggestions below. (See Transferring faxes to your PC
on page 11-5 or Forwarding faxes to another fax
machine on page 11-5.)
Turn off the machine's power switch and then on
again. If the error message continues, leave the
machine for several minutes and try it again.
(For MFC-7820N)
Turn off the machine's power switch and then on
again. If the error message continues leave the
machine for several minutes and then try it again. (The
machine can be turned off for up to 4 days without
losing faxes stored in the memory.)
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION